Refund Policy for Body Skincare

At Body Skincare, we want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it in accordance with this policy.

Returns Eligibility
You have 30 days from the date you receive your order to initiate a return for a refund or exchange. To be eligible for a return, items must be:

  • In new, unused, and unopened condition.
  • In the original, undamaged packaging with all seals intact.
  • Accompanied by the original packing slip or order number.

Non-Returnable Items
For health and safety reasons, we cannot accept returns for:

  • Opened or used products (unless defective).
  • Products purchased as part of a promotional bundle, unless the entire bundle is returned unopened.
  • Items marked as “Final Sale.”

How to Initiate a Return

  1. Request a Return Authorization: Contact our Customer Service team via bodysskincare.com to request a Return Merchandise Authorization (RMA) number and instructions. Returns sent without an RMA may be delayed or refused.
  2. Pack Your Return: Securely pack the item(s) in their original packaging. Include the original packing slip or a note with your RMA number and order details.
  3. Ship Your Return: Mail the package to the address provided in your return instructions. We recommend using a trackable shipping service and insuring the package, as you are responsible for it until it reaches our warehouse.

Return Shipping Costs

  • The customer is responsible for all return shipping costs, unless the return is due to our error (e.g., you received a wrong or defective item).
  • Original shipping fees are non-refundable.

Refund Processing
Once we receive and inspect your return at our warehouse, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to your original method of payment within 10 business days.
  • You will receive a confirmation email once the refund has been issued.
  • Please note that it may take additional time for the refund to appear in your account, depending on your bank or card issuer.

Exchanges
We do not offer direct exchanges. To get a different item, we recommend placing a new order on bodysskincare.com and returning the original item for a refund following the standard return procedure.

Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or incorrect, please contact us within 14 days of delivery via bodysskincare.com. Provide your order number and photos of the item and its packaging. We will cover all shipping costs for the replacement and provide a prepaid return label if needed.

Missing Items in Your Order
If any items are missing from your shipment, please check your packing slip and contact us within 14 days via bodysskincare.com with your order number. We will promptly investigate and ship the missing items to you.

Return Address & Contact
Please do not send returns to our corporate address. Use only the return address provided in your RMA instructions. For any questions regarding returns or refunds, please contact our Customer Service team via the form on bodysskincare.com.

For more information, please see our Terms of Service.